Filling in our online returns form helps us manage our stock levels and also monitor the quality of our products.
If you request an exchange via our online returns form, we will hold the item for you for a period of 7 days so that we can fullfil your exchange request.
Just click on ‘Sign In’ and either log in to your account or select ”Click here to manage your order’ if you checked out as a guest.
Unsuitable items bought from standalone our stores or online may be returned within 28 days of purchase. This policy applies to full price and sale items.
This policy is in addition to your statutory rights. Unsuitable items must be in their original, unworn condition and have all tags attached.
Some items are exempt from this policy for safety or hygiene reasons including facemasks, swimwear (if the hygiene seal is removed) and fragrance and grooming products (where the packaging is unsealed).
Items cannot be returned to if the criteria is not met.
US returns are currently subject to a 2 week delay due to COVID-19.
First check your returns tracking number to see if we have received your return back.
If we have, please allow 2 working days for us to process your refund and a further 3-5 working days for it to arrive in your account. During peak sale times it can take us slightly longer to process returns..
If you’re a registered customer, log in to ‘My Account’ and select ‘Orders & Returns’ to check whether we have processed your refund. Items with ‘Returned’ showing as their status have been refunded. Refunds take 3-5 working days to reach your account.
Yes, but only for the same item in a different size or colour, not a completely different item. You have 28 days from the date of receipt to return an item to us for an exchange.
Exchanges can be done in standalone our stores (excluding those in department stores, airports and franchise stores) or via our online returns process; see the ‘How do I Return my Order?’ article relevant to your country.
Items must be returned in their original condition with all tags attached.
If you filled in an exchange request online we will only hold the stock for 7 days so you need to return your unwanted item to us within this time so that we can action your exchange .
After 7 days, if we have not received your original item back, we will put the exchange item back to our warehouse stock so that someone else can purchase it. If we then receive your original item back, we will process a refund for you instead of an exchange.
If you did not fill in an exchange request online, we may not have the item available to process an exchange when we receive your return back. In which case, we will process a refund back to your original method of payment.